Moss

Processing time: 1-3 days
Estimated delivery time: 
United States:    3 - 6 business days
Europe:    2 - 5 business days

Artworks are carefully packed and shipped SECURELY rolled in a protective tube and cardboard box.
FAST worldwide shipping with DHL or UPS.
A signature will be required upon delivery.

* Purchase doesn't include a frame.

* The room view photo may not be suitable to evaluate the size of the painting.

* As not all computer monitors are the same, colors may vary slightly from actual work.

 

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Artwork is protected by copyright.

Sale of an original artwork does not include the sale of copyright.

Artwork may not be reproduced in any way without written permission.

I believe and strive in excellent customer service and I want you to be satisfied and happy with your purchase.
If you are for any reason not satisfied with your purchase please contact me via Etsy so that I can arrange a solution.
Your satisfaction is most important to me. I want you to return to my shop.

Accepted payment method: PAYPAL

RETURNS  AND  EXCHANGES

I gladly accept returns.

Contact me within: 7 days of delivery

Ship items back within: 14 days of delivery

I gladly accept CANCELLATIONS. - please contact me within: 2 HOURS of PLACING YOUR ORDER.

Returns and exchange details

If you are for any reason not satisfied with your purchase please contact me via Etsy so that I can arrange a solution.

Conditions of return
Buyers are responsible for return shipping costs.
If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Just contact me within 14 days of delivery
Ship items back to me within 21 days of delivery

I ship internationally, therefore refund conditions vary depending on the case.

I offer a full refund:
- If your piece gets lost or damaged, Ioffer a replacement or full refund.
- In the case of damage, I require it is filed immediately upon the same day of arrival. It is compulsory to take photos on the same day of arrival, of the package and the damaged painting, notify us and the shipping company (DHL) via email in order to file properly the case.
- If the damage report is not filed as described above I will not consider it a damaged case.

I offer a partial refund:
- If you are unhappy with your piece I will offer a refund up to 7 days after receipt, on the condition that the piece is returned undamaged, and with a registered tracking code. The buyer has 7 days to notify me via Etsy convo. Once the item arrives intact to my premises and the buyer has provided at their cost to carefully repack and process the shipment back through customs with their chosen carrier, I will process the refund.

The following costs will be deducted from your refund:
- Any returning shipping costs such as customs, VAT, additional fees or custom fines. If the parcel is lost or during the returning process we will not be refunded.

I apply an additional shipping withholding for refunds:
- 15 USD is withheld for art prints that were initially shipped free
- 30 - 55 USD is withheld for original art on paper that was initially shipped free.
- 100 - 450 USD for canvas artworks larger than 70cm x 70cm initially shipped free.
I do not refund the following:
- Custom orders and made-to-order works, as they are specially made.
- 30 % advanced payment of a custom order during the preliminary painting phase.
- Unclaimed packages that have arrived at your destination but for any reason are not picked up or the recipient is absent or unavailable. We do not refund if it may return back after registered delivery attempts by courier. It is the responsibility of the buyer to follow up on the delivery and be available for reception once shipped.
- Any packag